ORDINANCE NO. 260955
title
Sponsor(s): Directors of General and Water Services Departments
Authorizing the Manager of Procurement Services to execute a ten-year contract that will exceed the $1,000,000.00 threshold with SpryPoint Services Inc., to provide and implement a new Customer Information System (“CIS”) replacement for Kansas City Water Services Department’s customers; and authorizing the Manager of Procurement Services to amend the contract for change orders needed for installation, implementation, and add-ons of the CIS.
body
WHEREAS, the Water Services Department’s Customer Information Service platform system is out of date; and
WHEREAS, the City issued RFP 3914 for a new customer service platform system on June 13, 2025 and the evaluation committee recommended the contract be awarded to SpryPoint Services Inc.; and
WHEREAS, SpryPoint Services Inc., will provide and implement the new Customer Information System and provide Software-as-a-Service (SaaS); and
WHEREAS, it will take SpryPoint two (2) years to implement the new CIS with a software implementation cost of $5,087,710.00; and
WHEREAS, the first-year cost for annual subscription agreement is $1,119,485.00; and
WHEREAS, pursuant to Code of Ordinances Section 3-41, the City Council must authorize contracts in excess of $1,000,000.00 and that exceed six (6) years; NOW, THEREFORE,
BE IT ORDAINED BY THE COUNCIL OF KANSAS CITY:
Section 1. That the Manager of Procurement Services is authorized to execute a ten-year contract (EV3914) that will exceed $1,000,000.00 Section 3-41(a) (2) threshold with SpryPoint Services, Inc. to provide and implement a new Customer Information System (“CIS”) for Kansas City Missouri Water Services Department’s customers.
Section 2. That the Manager of Procurement Services is authorized to amend the Contract for change orders needed for the installation, implementation and add-ons for the CIS without additional Council authorization subject to the availability of funds for that purpose.
Section 3. That the Manager of Procurement Services is authorized to further amend the Contract and exercise the City’s five (5) five (5) year renewal options with Council authorization.
Section 4. That the Director of Water Services is authorized to expend $1,119,485.00 in year-one subscription costs and an additional $5,087,710.00 for implementation costs across years one and two from Account No. 8010-801150-615300 and 8110-801150-615300 to satisfy the cost of this contract. Expenditures for the remainder of the contract term are subject to annual appropriation.
Section 5. That the Director of Water Services is hereby designated as requisitioning authority for Account No. 8010-801150-615300 and 8110-801150-615300.
end
______________________________________________________
The City has no financial obligation under both this Ordinance and Contract until the Manager of Procurement Services issues a purchase order which shall be signed by the City's Director of Finance certifying there is a balance, otherwise unencumbered, to the credit of the appropriation to which the expenditure is to be charged, and a cash balance, otherwise unencumbered, in the treasury, to the credit of the fund from which payment will be made, each sufficient to meet the obligated incurred in the purchase order.
______________________________
Brenton Siverly
Director of Finance
Approved as to form:
______________________________
Jim Brady
Assistant City Attorney