ORDINANCE NO. 260955
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Sponsor(s): Directors of General and Water Services Departments
Authorizing the Manager of Procurement Services to execute a ten-year contract that will exceed the $1,000,000.00 threshold with SpryPoint Services Inc., to provide and implement a new Customer Information System (“CIS”) replacement for Kansas City Water Services Department’s customers; and authorizing the Manager of Procurement Services to amend the contract for change orders needed for installation, implementation, and add-ons of the CIS.
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WHEREAS, the Water Services Department’s Customer Information Service platform system is out of date; and
WHEREAS, the City issued RFP 3914 for a new customer service platform system on June 13, 2025 and the evaluation committee recommended the contract be awarded to SpryPoint Services Inc.; and
WHEREAS, SpryPoint Services Inc., will provide and implement the new Customer Information System and provide Software-as-a-Service (SaaS); and
WHEREAS, it will take SpryPoint two (2) years to implement the new CIS with a software implementation cost of $5,087,710.00; and
WHEREAS, the first-year cost for annual subscription agreement is $1,119,485.00; and
WHEREAS, pursuant to Code of Ordinances Section 3-41, the City Council must authorize contracts in excess of $1,000,000.00 and that exceed six (6) years; NOW, THEREFORE,
BE IT ORDAINED BY THE COUNCIL OF KANSAS CITY:
Section 1. That the Manager of Procurement Services is authorized to execute a ten-year contract (EV3914) that will exceed $1,000,000.00 Section 3-41(a) (2) threshold with SpryPoint Services, Inc. to provide and implement a new Customer Information System (“CIS”) for Kansas City Missouri Water Services Department’s customers.
Section 2. That the Manager of Procurement Services is authorized to amend the Contract for change orders needed for the installation, implementation and add-ons for the CIS without additional Council authorization subject to the availability o...
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